FAQ
From orders to ingredients, we’ve got all the info you need—quick, clear, and straight from team eos.
online shopping
HELP! THERE WAS A PROBLEM WITH MY ORDER
We’re so sorry to hear there was an issue with your order!
Marked as Delivered? Sometimes carriers mark packages as delivered a little early. We’ve found that many show up within 3–4 business days, so we recommend keeping an eye out just a little longer. It’s also worth checking in with neighbors or your local post office just in case it was delivered nearby.
For high value orders, to help us open a formal investigation with the carrier, we kindly ask that you submit a delivery claim. This step helps us get things moving quickly on your behalf.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept most major debit and credit cards like Visa, MasterCard, Discover and American Express as forms of payment. You can also checkout with Apple Pay, Paypal Express, & Klarna.
At this time we do not accept international credit cards.
DO YOU HAVE ACTIVE DISCOUNTS OR PROMOTIONS?
To hear about our latest promotions, discounts, and special offers, sign up for our email and SMS updates here. This is the best way to stay informed about current deals and new offers.
HOW CAN I CONTACT CUSTOMER SERVICE?
For help with order issues, product questions, or general support, please use our Contact Us form. We do not respond to direct emails, so the form is the best way to reach our team.
products & ingredients
HOW DOES EOS ENSURE THEIR PRODUCTS ARE SAFE?
All of our products are hypoallergenic, dermatologist-tested, gluten-free, and made with best-in-class ingredients (like shea butter, jojoba oil, and antioxidant vitamins!)
We validate all our products through rigorous testing by our own scientists and by independent labs.
As a first step, we assess the specifications and testing done by suppliers of each ingredient in our products, and choose only those that meet our standards. Every final product is then tested for a range of safety and quality standards, as well as for their effectiveness.
Our testing meets or exceeds all safety and quality standards set by industry norms or regulatory bodies.
DO YOU TEST ON ANIMALS?
We do not test our products on animals, and we’re proud to be cruelty-free certified through the Leaping Bunny program as well as animal-test free certified through PETA.
HOW CAN I DETERMINE THE EXPIRATION DATE ON MY EOS PRODUCT?
Our Lip Balms have a 3 year shelf life. You can also contact us providing the 5 or 6-digit lot code engraved or printed onto your eos product and we will be happy to help.
I THINK THERE IS SOMETHING WRONG WITH MY EOS PRODUCT. WHAT CAN I DO?
If you think there may be an issue with your eos product, please fill out a Contact Us form here and we will help you out!
I AM VEGAN. CAN I USE YOUR PRODUCTS?
Our shave creams, and all of our body lotions & creams are vegan!
Some of our other lip balms are not vegan (because they contain beeswax) but do not contain any other animal products. The squalene in our products is vegetable-derived.
For additional questions regarding ingredients, you can also fill out a Contact Us form here for specific questions and concerns.
I AM GLUTEN-RESTRICTED. CAN I USE YOUR PRODUCTS?
Yes! Our products do not contain gluten, and are not exposed to gluten during manufacturing. The oat ingredient found in some of our products is certified gluten-free. Our products are also checked in the final stage for gluten traces as an added precaution.
I AM ALLERGIC TO NUTS. CAN I USE YOUR PRODUCTS?
eos lip balms and lotions contain coconut oil and shea butter (shea butter is derived from the shea tree nut). Certain eos hand lotions and body lotions contain macadamia nut oil. The facilities where eos products are made process other products containing certain other nut oils, but do not process peanuts.
Oils from nuts are not known to cause allergies. However, you should always check with your physician for any known sensitivities.
For additional questions regarding ingredients, you can also fill out a Contact Us form here for specific questions and concerns.
WHERE CAN I GET INFORMATION ON THE EXACT INGREDIENTS IN EACH EOS PRODUCT?
We completely understand and appreciate that our consumers want to know exactly what they are putting on their skin. Detailed ingredient information can be found on our product packaging and on our website on each product page.
For additional questions regarding ingredients, you can also fill out a Contact Us form here for specific questions and concerns.
We love our planet! All of our products are recyclable and categorized as mixed plastic #7. The plastics used for our products are BPA, latex, phthalate, and toxin free. Additionally, 100% of the shea butter we use is sustainably and ethically sourced, and we’re an active member of the Global Shea Alliance.
We are also excited to share our take-back program with Terracycle!
HELP! MY PET OR CHILD HAS INGESTED MY EOS LIP BALM!
There’s nothing in our lip balms that should cause any problems if they are ingested.
We’ve had many reports of this with no adverse effects.
That said, if you notice any discomfort or other symptoms that cause concern, we’d suggest seeking medical treatment to be safe.
If the swallowed lip balm is either the SPF Lip Balm, please consult a medical professional, since those flavors contain additional ingredients like SPF, Phenol or Menthol.
company info
EMPLOYMENT/INTERNSHIP INQUIRIES
Check out the eos Linkedin page for the most up-to-date postings on internships and job opportunities with us!
PRODUCT NEWS/MAILING LIST (NEW FLAVORS, PRODUCT LAUNCHES, ETC.)
We invite you to join our mailing list – you can sign up on the bottom of any page on our website so we can notify you of future product news and special offers!
HOW CAN I BECOME A WHOLESALER OR RETAILER WITH EOS?
For wholesale or retail opportunities (in the US or Canada only) please fill out a Contact Us form here with the subject line “Wholesale Application”.